A Patient Advocate serves many purposes, including acting as the liaison between Hospital personnel and the patient to answer non-medical questions and concerns. The Patient Advocate handles complaints and serves as a central unit for patients and family members to discuss anxieties, ask direct questions, resolve problems, or simply listen.
The position of the Patient Advocate was created at Clearfield Hospital to improve the quality of service that the Hospital offers patients and families by listening to and understanding their fears and concerns and providing a response to any concerns. The Patient Advocate is also able to track trends in the Hospital and identify problem areas so that corrective action can be taken.
The Patient Advocate provides the patient and family with information about hospital care, protocol and procedures. This person serves as an intermediary between the patient and Hospital Staff, allowing difficult situations to be diffused and helping to provide a comfortable and warm environment during a patient's hospital stay.